This workshop will equip leadership with tools and strategies for effective risk and crisis communications to address stakeholders and intended audiences.
The Stakes Are High! Risk and Crisis Communication for Senior Management Workshop
This interactive, virtual workshop is specifically designed for senior management, leadership, decision-makers, and subject matter experts. Risk communication principles, the psychology of messaging, and establishing trust and credibility strategies and practices are addressed using group discussion, interactive exercises, and case study analysis. At the end of the workshop, senior management, leadership, decision-makers and subject-matter experts will be equipped with tools and strategies for effective risk and crisis communications to address stakeholders and intended audiences.
Tuesday, July 27, 2021
1pm – 4pm est
Location: Adobe Connect
This participatory workshop uses interactive engagement, group discussion, and scenario-based activities. Webcam use is preferred for all participants and microphones and reliable internet are required.
Virtual, Facilitator Led
Register 4 or more attendees and receive a 10% discount.
Select 4+ Registrants in the eventbrite registration above.
SummitET is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org.
Develop strategies for incorporating risk communication principles into policies, plans, procedures, and protocols.
Develop strategies for identifying and addressing stakeholders and intended audiences.
Understand the psychology of messaging and demonstrate the ability to develop key messages.
Demonstrate the ability to implement strategies for establishing trust and credibility.
Discuss lessons learned and best practices.
Breakout room activities
Scenario-based interactive exercises
This course is open to anyone present in the United States at the time of the live event.
Emergency Medical Services
Fire & Rescue Services
Public Safety Communications
Meet the Facilitators
SummitET® Vice President of Communications and Marketing
As Vice President of Communications and Marketing, Mark is responsible for developing and implementing the long-term communication & marketing vision for Summit Exercises & Training®.
Mark is a John Maxwell Team certified speaker, trainer, coach, and a graduate of the Charlotte Leadership Forum. He is a member of the National Association of Government Communicators, and a U.S. Army Veteran. Mark is a founding member and a past Chair for the Department of Homeland Security (DHS) Virtual Social Media Working Group. He served as a Lead Public Information Officer during the 2012 Democratic National Convention and had a significant role in planning, coordinating and implementing the Joint Information Center for Charlotte-Mecklenburg. Mark is an alumnus of the inaugural FEMA 389 Masters Public Information Officer Program and a former adjunct instructor for the Emergency Management Institute (Emmitsburg, MD). He has been a keynote speaker, trainer, and panelist for numerous conferences including the National Association of Government Communicators (NAGC) Communication School, National Information Officers Association (NIOA) Conference, National Emergency Manager Association (NEMA) Conference, National Radiological Emergency Preparedness (NREP) Conference, Government Social Media Conference, Urban Areas Security Initiative (UASI) Conference, and Great Lakes Homeland Security Conference. Mark has also been a speaker and trainer internationally for the governments of Seoul, Korea, Abu Dhabi, UAE, and Taipei, Taiwan.
SummitET® Strategic Communications Program Manager
As the Strategic Communications Program Manager at SummitET Holly manages, develops, and delivers public affairs, risk and crisis communication and emergency public information training, exercise support, and technical assistance. Holly also manages strategic communications research analysis, in addition to developing publications related to the enhancement of advanced communications systems for public safety and health.
Prior to joining SummitET, Holly served as an Emergency Management Communications Analyst at Argonne National Laboratory and co-established the Public Affairs Science and Technology Fusion Cell, as well as the National Public Affairs Academy. At Argonne, Holly was responsible for assisting government agencies, non-governmental organizations, and private sector groups with plans, protocols, procedures, training, and exercises relating to internal and external affairs. Prior to Argonne, Holly worked for the Department of Justice in counterterrorism programs and was a first responder in the Department of Energy Oak Ridge Reservation Joint Information Center where she also managed a cadre of technical experts and provided risk and crisis communication and digital/social media expertise to Federal, state, and local government agencies, in addition to the commercial nuclear industry.
This workshop provides an overview of NIMS and ICS functions and how to integrate risk and crisis communication into NIMS, ICS, and other communication processes.
They Said What? Managing Social Media Situational Awareness for Communications Professionals Workshop
Learn strategies for maintaining situational awareness by tracking social media activity and resources to ensure approved information is readily available for decision-making.
Understand stakeholder mapping and prioritization to assist leadership in tailoring outreach and assessing best practice for their culture, context, and communication.
This workshop addresses the importance of storytelling, myths versus truths of risk communication, and cognitive dissonance.
Resiliency solutions for building relationships, enhancing internal & external communications, and streamlining information management cycle.
Strategies and tools for leaders to effectively build trust, manage reputation and communicate with stakeholders.