Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

Adam Montella and Ron Crane of SummitET learn about the DHS-led Community Lifeline Status System project from emergency manager Hal Grieb of G&H International Services.

Community Lifeline Status System logo

In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Hal Grieb of G&H International Services introduces the Community Lifeline Status System (CLSS), a software reporting tool that operationalizes the Federal Emergency Management Agency’s Community Lifelines construct. CLSS is an effort led by the Department of Homeland Security (DHS) Science and Technology Directorate (S&T), in collaboration with FEMA, to provide the emergency management community with a comprehensive, systematic approach to lifeline status planning, monitoring, and reporting across areas impacted by disaster. The reporting tool, which has been in development for about 2.5 years, is set to be released at no cost to all state, local tribes, and territories in April 2025.

Purpose of CLSS

This new tool aims to make lifelines more than just a conceptual idea by creating a repeatable framework for data-driven decisions, allowing emergency managers to easily assess and report on the status of critical community lifelines during a disaster. This approach enhances communication among executives and elected officials and allows for a deeper understanding of community indicators to prioritize and share resources effectively.

CLSS is going to open the door to linking your plans that you’ve already written… to the data that you’re overwhelmed with.

Over 220 agencies and 500 emergency managers have provided input to ensure that the tool is built for emergency managers by emergency managers.

Introduction of Community Lifelines

Community Lifelines were introduced by FEMA in early 2019 to prioritize scarce resources for critical community services and increase effectiveness in disaster operations. Lifelines categorize essential services such as energy, communications, food/hydration/shelter, health and medical, safety and security, and more, and are designed to help local and state governments manage these services more efficiently.

Flexibility of the Tool

The Community Lifeline Status System Tool can be used for both response and recovery planning and allows for the consolidation of critical services under grouped categories, making it easier for smaller government staffs to manage multiple responsibilities.

The tool allows for customization of indicators by jurisdiction, as different communities have unique indicators of impact. This customization ensures that the tool is relevant and effective for various communities with different resources and capabilities.

Challenges in Emergency Management

In the episode, Hal shares that from his point of view, the problems in Emergency Management remain the same over his tenure in the field, however the tools and data available have changed significantly. The need for better data integration and analysis to make informed decisions and manage the overwhelming amount of data effectively is key to improving the field.

Hal notes that while the current tool does not incorporate AI, it lays the groundwork for future integration by creating a data architecture that can be fed into AI systems.

Potential Real-Life Application

Hal, the Jefferson County Emergency Management Director during the 2021 Marshall Fire near Boulder, Colorado, highlights the need for common language and predefined indicators in emergency communication. The CLSS tool offers a structured method for rapid emergency assessment and response by doing just that. For more information about this software system, reach out to Hal below to get connected. 

Meet the Experts Featured in This Podcast

Hal Grieb with G&H International

Hal Grieb

Director of Delivery & Project Management, G&H International; Emergency Manager

Adam Montella, Senior Vice President

Adam Montella

Executive VP, SummitET; Former GM of Emergency Management for the NY & NJ Port Authority

Man wearing business attire and glasses, smiling

Ron Crane

Associate VP, SummitET; Firefighter & HAZMAT Technician; Emergency Management SME

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Challenges and Pain Points for Today’s Emergency Managers

Challenges and Pain Points for Today’s Emergency Managers

Today’s emergency managers are tasked with navigating an ever-increasing array of threats, from natural disasters to technological hazards, while coordinating response efforts across multiple agencies and stakeholders. Here, we delve into some of the most pressing pain points that these professionals face in their mission to safeguard communities. 

Resource Constraints

Whether it’s a lack of funding, insufficient staffing, or inadequate equipment, emergency managers often find themselves trying to do more with less. Resource constraints can severely hamper the ability to plan effectively, respond swiftly, and recover efficiently from disasters. 

Funding Shortfalls

Emergency management departments frequently struggle with budget cuts and limited financial resources. These shortfalls can impact everything from preparedness initiatives to disaster response capabilities. Without adequate funding, it becomes challenging to invest in essential training, acquire necessary technology, or even maintain basic operational readiness.

Staffing Issues 

It can also be challenging to attract and retain skilled personnel. The demanding nature of the job, coupled with often modest compensation, can lead to high turnover rates and a shortage of qualified emergency management professionals, this affects day-to-day operations and the overall resilience of the community.

Complex Coordination 

Effective emergency management requires seamless collaboration between local, state, federal, and sometimes international entities. However, differing priorities, communication barriers, and jurisdictional disputes can complicate these efforts. 

During a crisis, clear and timely communication is vital, yet interoperability between various agencies’ communication systems can be lacking. This can lead to delays in response, misallocation of resources, and ultimately, a less effective disaster management effort. 

Furthermore, confusion over roles and responsibilities can lead to inefficiencies and even conflicts that impede the overall response effort. Establishing clear protocols and agreements before a disaster strike is crucial. 

Technological Challenges 

While technology has the potential to revolutionize emergency management, it also presents its own set of difficulties.  

Data Overload 

In today’s data-driven world, emergency managers have access to vast amounts of information which can be both valuable and overwhelming. Sifting through and analyzing large datasets to make informed decisions in real-time is difficult, particularly during a rapidly unfolding crisis. 

Cybersecurity Threats 

As reliance on digital systems grows, so does the risk of cyber-attacks. Emergency management infrastructure, including communication networks and data storage systems, can be vulnerable to cyber threats. Protecting these systems is critical to ensuring that emergency responses are not disrupted by malicious actors.

Community Engagement 

Engaging the community is a cornerstone of effective emergency management, yet it remains a challenging task. Building trust, raising awareness, and encouraging preparedness among the public requires ongoing effort and innovative strategies. 

Despite efforts to educate communities, many individuals remain unaware of potential hazards or unprepared to respond effectively when disaster strikes. Overcoming this requires targeted outreach and education programs that resonate with diverse audiences. 

Simultaneously, emergency managers must work diligently to build and maintain strong relationships with community members. 

Learn how applying the IDEA Model to you communications can help improve community engagement.  

The IDEA Model for crisis and risk communication shown as a triangle that cycles between internalization (I), distribution (D), explanation (E), and action (A).

The Path Forward 

Despite these challenges, the future of emergency management holds promise. Investing in robust training programs, fostering collaboration across agencies, leveraging new technologies, and engaging communities more effectively can all contribute to overcoming obstacles in the field. By addressing these issues head-on, emergency managers can enhance their ability to protect and serve their communities in times of crisis. 

SummitET®, A Preparedness Solutions Company®

SummitET can relieve some of the burdens your emergency management team may face. We specialize in designing, developing, conducting, and evaluating preparedness training courses, exercises, and senior-level workshops for government and private organizations. Our greatest strength is the experience and qualifications of our HSEEP Trained team. Nearly all of our subject matter experts are former members of federal or state/local agencies with crisis management experience.

Contact us to learn more.

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IAEM Annual Conference 2024 Colorado Springs

As part of our commitment to promoting emergency preparedness, we are attending the upcoming International Association of Emergency Managers (IAEM) Annual Conference in Colorado Springs, CO. Join us at our booth to meet our experts and learn more about our innovative preparedness solutions.

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Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.