Bridging the Gap IAEM Series – Episode 12: D.C. Metro Area Emergency Management

Bridging the Gap IAEM Series – Episode 12: D.C. Metro Area Emergency Management

Ron Crane of SummitET speaks with Shannon McCrone with the U.S. House Sergeant at Arms and Ron Benedict with DC Department of Health at the 2024 International Association of Emergency Managers (IAEM) Conference.

In this special IAEM Conference Series episode of Bridging the Gap, our host is joined by Shannon McCrone, TT&E Program Manager with the U.S. House Sergeant at Arms and Ron Benedict, Readiness, Response and Resiliency Program Manager with DC Department of Health. Shannon and Ron share their experiences, challenges, and ideas for improvement in emergency management in the Washington D.C. metro area.

Integrating Technology

A key challenge in emergency management, as noted by Shannon and Ron, is the slow pace at which public entities adopt new technology including AI and CRM systems. Utilizing resources available through the private sector could greatly enhance efficiency and streamline the processing of evaluations and after-action reports. Coming together and bridging technological gaps can be pivotal for the field with proper support from leaders and communities in both sectors.

Ron and Shannon pointed out that emergency managers may sometimes over-communicate, particularly in after-action reports. They suggest an efficient solution: condensing after-action reports to two pages and focusing on key issues to accommodate leadership’s time constraints.

Regarding planning and preparedness methods, Shannon recommends innovative approaches, such as utilizing games in exercises to engage EM partners and convey information.

Regional Collaboration

The D.C. area, like other metropolitan areas, requires effective collaboration and communication planning to disseminate disaster response information to diverse populations. With overlapping goals and limited funding, emergency management agencies across the region could benefit from coordinating and sharing training, exercise programs, and grant funding, thereby improving efficiency and success rates.

Advice for Aspiring Emergency Managers

Shannon and Ron advise aspiring emergency managers to leverage their diverse backgrounds and skillsets, network within the field, and remain receptive to undertaking a variety of tasks to gain experience.

Individuals new to and interested in the field of EM are encouraged to volunteer, seize opportunities, accept entry-level positions, and gradually gain experience. They should consider taking calculated risks with their career paths and involve themselves in as many aspects of the field as possible. Individuals from professional backgrounds outside of the field often excel in emergency management due to acquired transferrable skills including event planning, client management, business logistics, etc.

Furthermore, patience is an important quality for new emergency managers, as changes within government processes can be gradual, requiring time for implementation.

Meet the Experts Featured in This Podcast

Shannon McCrone headshot

Shannon McCrone

TT&E Program Manager with U.S. House Sergeant at Arms

Ron Benedict headshot

Ron Benedict

Readiness, Response and Resiliency Program Manager with DC Department of Health

Man wearing business attire and glasses, smiling

Ron Crane

Associate VP, SummitET; Former Emergency Manager; Firefighter & HAZMAT Technician

Bridging the Gap IAEM Series Podcast Episode 11 Preston Wilson and Dam Safety

Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

In this special IAEM Conference Series episode of Bridging the Gap, host Ron Crane with SummitET is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide.

Bridging the Gap podcast, IAEM Series Episode 10: Kansas City Metro Area Emergency Management

Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

Bridging the Gap podcast graphic, IAEM Conference Series

Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane discusses current challenges and opportunities in Emergency Management education with Elizabeth City State University Professor Kevin Kupietz, PhD.

SummitET Bridging the Gap podcast graphic

Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Jeremy Urekew with Garner Environmental and Ron Crane of SummitET discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

Bridging the Gap preparedness podcast graphic

Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.

Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

Ron Crane of SummitET speaks with Preston Wilson, CEO of Resilience Solutions Consulting, at the 2024 International Association of Emergency Managers (IAEM) Conference.

In this special IAEM Conference Series episode of Bridging the Gap, our host is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide. Preston was also the primary author of FEMA’s Emergency Operations Planning: Dam Incident Planning Guide which provides practical instruction on how to develop emergency operation plans for dam incidents. 

Dam Safety and Emergency Management Challenges

Dam safety is often an overlooked facet of emergency management, and in many cases, requires additional support and specialized professional insight from someone like Preston. Most dams in the United States are privately owned, which can range from small operations to large utility companies. Integrating dam safety into state and local emergency management plans can be challenging as it requires connecting these private owners with emergency managers and the community to ensure alignment of mitigation and recovery efforts.

Oroville Dam Incident

A disconnect between dam owners and the emergency management community led to one of the largest evacuations in dam incident history. The Oroville Dam, owned by the California Department of Water Resources, suffered a critical failure in February 2017. Heavy rainfall led to the erosion of the dam’s main and emergency spillways, which threatened the structural integrity of the dam. Although there were no lives lost, the incident resulted in the evacuation of nearly 188,000 residents living downstream, making it one of the largest non-hurricane evacuations in United States history. The damage to the spillways and subsequent repair costs totaled over $1 billion, highlighting the severe financial and logistical impacts of inadequate dam safety planning and emergency preparedness.

Many in emergency management believe this could have been mitigated with better planning and coordination between officials and the dam owners. 

Hazard Mitigation Plans

Another issue, according to Preston, is that dams are being included in Emergency Management hazard mitigation plans as a checkbox exercise rather than through a thorough planning process. An integrated approach to dam safety should involve more collaboration with dam owners and the surrounding community.

Dam Safety as a Shared Responsibility

Preston offered his advice to emergency managers in support of this collaboration: 

  • Reframe dam safety as a shared responsibility. 
  • Develop Emergency Action Plans for high hazard dams. 
  • Involve community members in preparedness exercises. 
  • Remember that each community and its needs are different and adopt plans that are unique to the situation. 
  • Solicit help from private companies such as RSC and SummitET.

 

    Meet the Experts Featured in This Podcast

    Preston Wilson headshot

    Preston Wilson

    CEO, Resilience Solutions Consulting; Dam Safety Subject Matter Expert

    Man wearing business attire and glasses, smiling

    Ron Crane

    Associate VP, SummitET; Former Emergency Manager; Firefighter & HAZMAT Technician

    Bridging the Gap IAEM Series Podcast Episode 11 Preston Wilson and Dam Safety

    Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

    In this special IAEM Conference Series episode of Bridging the Gap, host Ron Crane with SummitET is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide.

    Bridging the Gap podcast, IAEM Series Episode 10: Kansas City Metro Area Emergency Management

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

    Bridging the Gap podcast graphic, IAEM Conference Series

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane discusses current challenges and opportunities in Emergency Management education with Elizabeth City State University Professor Kevin Kupietz, PhD.

    SummitET Bridging the Gap podcast graphic

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Jeremy Urekew with Garner Environmental and Ron Crane of SummitET discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

    Bridging the Gap preparedness podcast graphic

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    Ron Crane of SummitET speaks with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area, at the 2024 International Association of Emergency Managers (IAEM) Conference.

    In this special IAEM Conference episode of SummitET’s podcast Bridging the Gap, host and former emergency manager Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

    Regional Coordination in Kansas City Metro Area

    Claire, the current Emergency Management Director with the City of Belton, Missouri is joined by former colleague, Morgan Hunter, Emergency Management Planner with Johnson County, Kansas. Due to regional proximity, Morgan and Claire use a regional coordination technique that encompasses unique cooperation and resource sharing in the Kansas City metropolitan area, facilitated by the Mid America Regional Council. This allows for seamless collaboration across state lines for small and large events like the Super Bowl parades and the upcoming FIFA World Cup in 2026. This collaboration drew them to participate in our podcast series as a team to discuss their unique and shared challenges in emergency management. 

    Challenges and Successes in Emergency Management

    Claire and Morgan consider their experiences and challenges as newer emergency managers. COVID-19, for example, had a serious impact on each of their careers, changing the way they previously operated and shifted their understanding of the importance of communication and relationship-building in emergency management.

    Our guests agree the emergency manager’s role is continuously evolving, pushing practitioners into new areas on a consistent basis. This evolution creates the need for more personnel and dedicated positions to remain successful and effectively serve their communities. Additionally, restructuring and redefining responsibilities within their departments has become important to allow space for upcoming emergency managers to experience continued education and growth. 

    Morgan and Claire also stressed the importance of community outreach and collaboration with various stakeholders, including other city or county departments, nonprofit organizations, etc. Specifically, they emphasize creating dedicated or known channels to directly communicate with stakeholders on an ongoing basis. They feel this approach would allow them to maintain lines of communication that are on-the-ready when an emergency event occurs.

    Embracing Change and Innovation

    Morgan and Claire urge experienced emergency managers to accept change and innovative ideas. They recommend making training more engaging with technology-based learning and improving communication by using social media and digital platforms to connect with communities and partners.

    The Future of Emergency Management

    Both Morgan and Claire express the need for more opportunities for new professionals in emergency management. They recognize the value in fresh, innovative ways to communicate with stakeholders and advocate for opportunities to train and perform with new fervor for the field. This also helps spotlight emergency management, creating new pathways for entry and increasing visibility to communities and elected officials on the importance of the role of emergency managers. With support from the community and government, they hope they can better allocate resources, make timely decisions, and continue to operate at a high standard that continuously results in the highest success rate.

    Meet the Experts Featured in This Podcast

    Claire Canaan, Emergency Management Director with the City of Belton, Missouri

    Claire Canaan

    Emergency Management Director with the City of Belton, Missouri

    Morgan Hunter, Emergency Management Planner with Johnson County, Kansas

    Morgan Hunter

    Emergency Management Planner with Johnson County, Kansas

    Man wearing business attire and glasses, smiling

    Ron Crane

    Associate VP, SummitET; Former Emergency Manager; Firefighter & HAZMAT Technician

    Bridging the Gap IAEM Series Podcast Episode 11 Preston Wilson and Dam Safety

    Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

    In this special IAEM Conference Series episode of Bridging the Gap, host Ron Crane with SummitET is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide.

    Bridging the Gap podcast, IAEM Series Episode 10: Kansas City Metro Area Emergency Management

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

    Bridging the Gap podcast graphic, IAEM Conference Series

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane discusses current challenges and opportunities in Emergency Management education with Elizabeth City State University Professor Kevin Kupietz, PhD.

    SummitET Bridging the Gap podcast graphic

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Jeremy Urekew with Garner Environmental and Ron Crane of SummitET discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

    Bridging the Gap preparedness podcast graphic

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    Ron Crane of SummitET speaks with Kevin Kupietz, PhD, Emergency Management Professor at Elizabeth City State University, at the 2024 International Association of Emergency Managers (IAEM) Conference.

    Elizabeth City State University logo

    In this special IAEM series of “Bridging the Gap,” our host Ron Crane speaks with Kevin Kupietz, PhD, Emergency Management Professor and Chair of the Department of Aviation and Emergency Management at Elizabeth City State University. Ron and Dr. Kupietz discuss challenges and opportunities in Emergency Management education.

    Emergency Management for Undergraduate Students

    Elizabeth City State University’s aviation program uniquely integrates manned flight education along with unmanned aircraft systems and emergency management. Aviation students can minor in emergency management, and many incorporate cybersecurity training, including drones, into public safety and Homeland Security projects. Involving students in these initiatives in hands-on environments helps them better understand current threats.

    “The strength of our program and our small university is our students.

    Practical experience in emergency management education is applied in many ways throughout the courses. For example, students are deployed with nonprofit organizations and set up shelters during power outages during real-world disaster response.

    The Elizabeth City State University program also focuses largely on understanding and integrating community engagement and public education to change perceptions and improve preparedness.

    Challenges & Advice in Emergency Management Education

    According to Dr. Kupietz, a significant challenge is recruiting high school students into Emergency Management undergraduate programs. Many students and their parents are unaware of the career opportunities in the field, and often students discover their interest in Emergency Management inadvertently when filling an elective course.

    Another perceived issue for new Emergency Management graduates is job placement. It is challenging to secure high-level positions without experience, but students can find opportunities in private industry and related fields. Dr. Kupietz advises students to be open to entry-level positions to gain practical experience.

    Practical experience for Emergency Management students helps them understand the challenges of various tasks and become familiar with technology and social media. These real-life experiences develop a broad skill set and enable collaboration with others.

    To learn more about Elizabeth City State University’s Aviation and Emergency Management program, visit https://www.ecsu.edu/academics/dept-avi-em/index.php.

    Meet the Experts Featured in This Podcast

    Kevin Kupietz, PhD, Professor of Emergency Management at Elizabeth City State University

    Kevin Kupietz, PhD, EFO

    Emergency Management Professor and Chair of the Department of Aviation and Emergency Management at Elizabeth City State University

    Man wearing business attire and glasses, smiling

    Ron Crane

    Associate VP, SummitET; Firefighter & HAZMAT Technician; Emergency Management SME

    Bridging the Gap IAEM Series Podcast Episode 11 Preston Wilson and Dam Safety

    Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

    In this special IAEM Conference Series episode of Bridging the Gap, host Ron Crane with SummitET is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide.

    Bridging the Gap podcast, IAEM Series Episode 10: Kansas City Metro Area Emergency Management

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

    Bridging the Gap podcast graphic, IAEM Conference Series

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane discusses current challenges and opportunities in Emergency Management education with Elizabeth City State University Professor Kevin Kupietz, PhD.

    SummitET Bridging the Gap podcast graphic

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Jeremy Urekew with Garner Environmental and Ron Crane of SummitET discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

    Bridging the Gap preparedness podcast graphic

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    Ron Crane of SummitET sits down with Jeremy Urekew, Senior Project Manager at Garner Environmental Services, at the 2024 International Association of Emergency Managers (IAEM) Conference.

    Garner Environmental Services Logo

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Ron Crane of SummitET and Jeremy Urekew discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

    Challenges in Emergency Management

    A common issue in the field is municipal governments’ lack of resources during disaster response, according to Jeremy. This might include financial resources, staffing, access to materials, etc.

    Being able to take any load off of an emergency manager’s plate is critical during a disaster response.

    Jeremy believes there is a strong need for better public-private collaboration in disaster response. Aligning private sector capabilities with public sector needs during emergencies involves establishing partnerships and trust among organizations before disasters occur. Conferences such as IAEM facilitate this by helping emergency managers build relationships with private sector entities, which can be important during disaster response.

    Garner’s Footprint in North Carolina

    Hurricane Helene caused significant damage and loss of life in in Florida, Georgia, North Carolina, South Carolina, Tennessee, and Virginia after making landfall on September 26, 2024. North Carolina was especially impacted, with over 100 deaths, thousands of homes destroyed, and widespread loss of critical services like water, sewer, electricity, telecommunications, and healthcare.

    Day 1, there’s no power, there’s no water. And if there’s no water, there’s no sanitation.

    Jeremy deployed on a team to North Carolina as a representative for Garner where they worked to bring in sanitation components from across the U.S. and build “sanitation camps” for communities to include laundry, showers, restrooms, etc. 

    Garner set up a temporary logistics staging area that continues to evolve as, at their peak, the organization was supporting 350 different missions including armed security, water pressurization, critical infrastructure, and sanitation. When the public sector’s resources have been negatively impacted by the disaster, private organizations like Garner can step in to help.

    We’re the green light, give us a buzz.

    Garner prioritizes the sustainability of the communities it supports, so that they can continue their search and recovery efforts while getting back on track.

    Building Trust and Partnerships in Emergency Management

    A significant challenge working in the field of Emergency Management is the ability to trust others when responding to a disaster. The tendency for an emergency manager is to want to rely on the team they know and have trained with, but this limits the response capability. As a means to overcome this difficulty, it’s important to network and make connections ahead of a disaster. Events like IAEM are a great opportunity to connect with other emergency managers and build new partnerships.

    Advice for New Emergency Managers

    Jeremy advises new emergency managers to focus on gaining qualifications and real-world experience rather than just certifications. He emphasizes the importance of being able to perform tasks effectively and suggests supplementing public sector capabilities with private sector expertise when needed.

    Meet the Experts Featured in This Podcast

    Jeremy Urekew

    Jeremy Urekew

    Senior Project Manager, Garner Environmental; HAZMAT Tech, CBRNE SME, Emergency Manager

    Man wearing business attire and glasses, smiling

    Ron Crane

    Associate VP, SummitET; Firefighter & HAZMAT Technician; Emergency Management SME

    Bridging the Gap IAEM Series Podcast Episode 11 Preston Wilson and Dam Safety

    Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

    In this special IAEM Conference Series episode of Bridging the Gap, host Ron Crane with SummitET is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide.

    Bridging the Gap podcast, IAEM Series Episode 10: Kansas City Metro Area Emergency Management

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

    Bridging the Gap podcast graphic, IAEM Conference Series

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane discusses current challenges and opportunities in Emergency Management education with Elizabeth City State University Professor Kevin Kupietz, PhD.

    SummitET Bridging the Gap podcast graphic

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Jeremy Urekew with Garner Environmental and Ron Crane of SummitET discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

    Bridging the Gap preparedness podcast graphic

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    Adam Montella and Ron Crane of SummitET learn about the DHS-led Community Lifeline Status System project from emergency manager Hal Grieb of G&H International Services.

    Community Lifeline Status System logo

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Hal Grieb of G&H International Services introduces the Community Lifeline Status System (CLSS), a software reporting tool that operationalizes the Federal Emergency Management Agency’s Community Lifelines construct. CLSS is an effort led by the Department of Homeland Security (DHS) Science and Technology Directorate (S&T), in collaboration with FEMA, to provide the emergency management community with a comprehensive, systematic approach to lifeline status planning, monitoring, and reporting across areas impacted by disaster. The reporting tool, which has been in development for about 2.5 years, is set to be released at no cost to all state, local tribes, and territories in April 2025.

    Purpose of CLSS

    This new tool aims to make lifelines more than just a conceptual idea by creating a repeatable framework for data-driven decisions, allowing emergency managers to easily assess and report on the status of critical community lifelines during a disaster. This approach enhances communication among executives and elected officials and allows for a deeper understanding of community indicators to prioritize and share resources effectively.

    CLSS is going to open the door to linking your plans that you’ve already written… to the data that you’re overwhelmed with.

    Over 220 agencies and 500 emergency managers have provided input to ensure that the tool is built for emergency managers by emergency managers.

    Introduction of Community Lifelines

    Community Lifelines were introduced by FEMA in early 2019 to prioritize scarce resources for critical community services and increase effectiveness in disaster operations. Lifelines categorize essential services such as energy, communications, food/hydration/shelter, health and medical, safety and security, and more, and are designed to help local and state governments manage these services more efficiently.

    Flexibility of the Tool

    The Community Lifeline Status System Tool can be used for both response and recovery planning and allows for the consolidation of critical services under grouped categories, making it easier for smaller government staffs to manage multiple responsibilities.

    The tool allows for customization of indicators by jurisdiction, as different communities have unique indicators of impact. This customization ensures that the tool is relevant and effective for various communities with different resources and capabilities.

    Challenges in Emergency Management

    In the episode, Hal shares that from his point of view, the problems in Emergency Management remain the same over his tenure in the field, however the tools and data available have changed significantly. The need for better data integration and analysis to make informed decisions and manage the overwhelming amount of data effectively is key to improving the field.

    Hal notes that while the current tool does not incorporate AI, it lays the groundwork for future integration by creating a data architecture that can be fed into AI systems.

    Potential Real-Life Application

    Hal, the Jefferson County Emergency Management Director during the 2021 Marshall Fire near Boulder, Colorado, highlights the need for common language and predefined indicators in emergency communication. The CLSS tool offers a structured method for rapid emergency assessment and response by doing just that. For more information about this software system, reach out to Hal below to get connected. 

    Meet the Experts Featured in This Podcast

    Hal Grieb with G&H International

    Hal Grieb

    Director of Delivery & Project Management, G&H International; Emergency Manager

    Adam Montella, Senior Vice President

    Adam Montella

    Executive VP, SummitET; Former GM of Emergency Management for the NY & NJ Port Authority

    Man wearing business attire and glasses, smiling

    Ron Crane

    Associate VP, SummitET; Firefighter & HAZMAT Technician; Emergency Management SME

    Bridging the Gap IAEM Series Podcast Episode 11 Preston Wilson and Dam Safety

    Bridging the Gap IAEM Series – Episode 11: Preston Wilson and Dam Safety

    In this special IAEM Conference Series episode of Bridging the Gap, host Ron Crane with SummitET is joined by Preston Wilson, CEO of Resilience Solutions Consulting. Prior to this role, Preston was the training manager for FEMA’s National Dam Safety Program, where he was responsible for developing and delivering training on emergency management and dam safety nationwide.

    Bridging the Gap podcast, IAEM Series Episode 10: Kansas City Metro Area Emergency Management

    Bridging the Gap IAEM Series – Episode 10: Kansas City Metro Area Emergency Management

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane sits down with Claire Canaan and Morgan Hunter, emergency managers from the Kansas City metropolitan area. They discuss challenges in the EM field including staffing shortages and communication barriers, and the importance of embracing change and innovation.

    Bridging the Gap podcast graphic, IAEM Conference Series

    Bridging the Gap IAEM Series – Episode 9: Kevin Kupietz with Elizabeth City State University

    In this IAEM Conference Series podcast episode of Bridging the Gap, SummitET host Ron Crane discusses current challenges and opportunities in Emergency Management education with Elizabeth City State University Professor Kevin Kupietz, PhD.

    SummitET Bridging the Gap podcast graphic

    Bridging the Gap IAEM Series – Episode 8: Jeremy Urekew and Garner Environmental

    In this IAEM Conference Series episode of SummitET’s podcast Bridging the Gap, Jeremy Urekew with Garner Environmental and Ron Crane of SummitET discuss ideas for improving challenges in the Emergency Management field. Jeremy has a background in emergency management, fire service, hazmat response, and counterterrorism work. With 25 years of experience in the public sector, he moved to the private sector by joining Garner Environmental Services, Inc., a disaster and emergency response company headquartered in Houston, TX.

    Bridging the Gap preparedness podcast graphic

    Bridging the Gap IAEM Series – Episode 7: The DHS Community Lifeline Status System with Hal Grieb

    In this special IAEM Conference Series episode of Bridging the Gap, SummitET experts discuss the Community Lifeline Status System Project with Hal Grieb of G&H International Services. This software reporting tool is developed for the DHS to operationalize FEMA’s Community Lifelines construct and provides a data-driven framework to help emergency managers assess and report on critical services during disasters.