Enhanced crisis communication skills help organizations meet the growing demands for information related to an emergency event. Organizations need skilled and practiced spokespersons to communicate effectively with stakeholders and the media about natural, technical, or manmade disasters. Spokespersons should be prepared to address a wide-range of emergency-related issues and topics from national and international news agencies. Having a well-developed crisis communication strategy increases your organization’s trust and credibility factors with stakeholders. Crisis communication training, which is science-based, is grounded in communications principles, best practices, and practical experience to enhance acceptance of important information during a crisis event. 

The Benefits of Crisis Communications Skills

Build Trust 

Building trust is critical when developing crisis messaging and gaining stakeholders’ trust. Using multiple communication platforms such as social media, texting, live streaming, etc., can create challenges with message consistencyBuild trust by using the same or similar language and references across all communication platforms reassures stakeholders and ensures message consistency. Consistency in crisis communication message development and delivery is key in trust-building during a crisis. Developing and deploying consistent crisis communication strategies ensure coordination and approval processes are preplanned, preapproved, and ready for dissemination prior to an emergency event.

Enhance You and Your Teams Image 

Enhanced crisis communication builds trust with stakeholders, provides your organization with feedback, and ensures dissemination of reliable information to stakeholders. Enhanced crisis communication can also promote a positive organizational image during a crisis event. In today’s social media-dominated world, especially with a crisis-related event, it is critical for organizations to maximize their crisis communication strategies as a medium for informing their stakeholder and preserving their organizational reputation. 

Improve Productivity 

Improving productivity during a crisis is critical to organizational success and image-building. Productivity fosters a sense of belonging, establishes stronger working relationships among staff members, creates an environment of trust and empowerment, and ensures decision making is for the common good of both internal and external stakeholders. Appropriate crisis communication management is vital in preserving organizational integrity. 

Adapt to Change 

Today’s technology has created globally diverse communication environments which can present many challenges during a crisis event. During a crisis event, it is imperative organizations avoid communication regret(s). These regrets can have immediate and long-lasting impact(s) on organizations. Avoid these impacts through planning, training, and preparation. Developing and exercising a comprehensive crisis communication using a variety of social media platforms, texting, streaming news conferences, etc., prepares organizations for timely and accurate dissemination of information and lessens opportunities for communication regret. 

Resolve Problems Quickly 

Using social media and off-the-shelf, low-cost technologies such as Facebook, Twitter, Slack, Trello, etc., positions your organization to manage communications more effectively. Incorporating social media into your information management cycle provides consistent, coordinated, and timely information pre-crisis, crisis, and post-crisis. Leadingprior to and post-crisis, is as important as leading during a crisis.  

Career Progression 

Not only will the ability to communicate effectively with your team members and employees enable good rapportit ensures your ability to affect change or action. In the ever-changing world where immediacy is everything, enhanced, strategic communication skills can help you meet stakeholder expectations and manage effectively.  

Where to Start 

Our Enhanced Crisis Communication virtual or in-person workshops provide participants with crisis communication methodologies and strategies. Crisis communication principles, psychology of messaging, establishing trust and credibility, key message development, and working with the media and social media are addressed. Additionally, SummitET’s crisis communication experts offer practical solutions for building relationships, enhancing internal and external communications, streamlining information coordination and approval processes, and enhancing information management cycle during a crisis. 

Upcoming Virtual Interactive Workshops

SummitET® is recognized by SHRM and offers Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®. For more information about certification or recertification, please visit www.shrmcertification.org. 

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